Shipping policy

Last updated: November 5, 2026

Gracwing primarily serves customers in the United States. personalized doormats may be prepared for each order and require production time before shipment.

Order processing

Most orders are prepared within 3–7 business days after payment and all required details are received. Business days exclude weekends and public holidays. Peak seasons, high volume, or questions about submitted details may require additional time.

Estimated delivery

After dispatch, delivery to most United States addresses typically takes 7–20 business days. These timeframes are estimates, not guarantees. Carrier delays, weather, seasonal volume, customs processing, or an incomplete address may affect delivery.

Shipping charges and tracking

Available methods and charges appear at checkout before payment. Tracking is sent to the checkout email when available and may take several business days to show its first carrier scan.

Address changes and delivery concerns

Review your address before ordering and email us promptly if a correction is needed. Once production or shipment begins, changes may not be possible. For a delayed, lost, damaged, or incorrectly delivered package, email info@gracwing.com with your order number and relevant photos.

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Business information

Nanchang Jieda Enterprise Management Co., Ltd.
Room 1607, Nanchang Fulong City, No. 1266 Fenghe Middle Avenue, Honggutan District, Nanchang, Jiangxi, China
Email: info@gracwing.com